We didn't quite measure up? If you want to make a return or exchange, relax it's not a problem.
We'll run the request by the Chief Towel Officer / CEO (same thing, it's a startup after all!) and get back to you.
Make an online return by following these easy steps:
- Email us at firstname.lastname@example.org to let us know.
- We’ll send you a simple returns confirmation.
- Return it to us via Australia Post – don’t worry, we’ll give you the details.
- We’ll refund you within three business days of receiving your package and send you an email when this transaction has taken place.
How long will it take to process my refund?
We’ll simply refund the amount owed to your PayPal account or credit card that you used to make the purchase in the first place.
How long do I have to return my purchase?
Please let us know if you’d like to return your purchase within 30 days of placing your order.
What if it’s been longer or I’ve used my towels?
Quality is one of our highest priorities so if our products don’t measure up we want to know.
If you don’t meet the requirements above and are unhappy with your purchase please get in touch.