Read on to get the answers to your most asked shipping questions.
How much will shipping cost me?
Under $29: $9.50
Over $29: Free! It’s on us
Up to 1Kg: $11.95
Between 1Kg and 3Kg $15.95
Over 3Kg, no express option available
Up to 3kg AUD17.95
3kg to 4kg AUD24.00
Please allow a minimum of 15 business days from order.
Please note that you are responsible for any customs charges, taxes and duties. If your order is rejected due to non-payment of these, you will still be responsible for charges incurred in shipping the package.
- COVID-19 Update 6 September 2021
Despite the disruptions caused by widespread lockdowns nationwide, we are still meeting our target of shipping orders next business day after order.
However shipping times have suffered some disruption to certain regions but we continue to monitor these in case of a material change. In most cases though, deliveries are still meeting our targets but we ask you to be mindful that your delivery might take longer than expected.
Apart from New Zealand, we are currently not shipping to other international destinations due to severely restricted freight capacity. We hope to restore service soon.
Please contact us at email@example.com
When will you ship my order?
Please allow 1 business day for processing at our warehouse. Once your order is shipped you should receive it within 4 - 8 business days (AUSTRALIA) or 16 business days (INTERNATIONAL).
We use Australia Post for shipping. All shipping is now tracked and full details are provided to customers so you can track the progress of your shipment.
During peak times, like Christmas, please allow a couple of extra days for delivery as well as allowing for some delays due to COVID-19.
Do you ship to my P.O. Box or Regional postcode?
We sure do, but please allow a few extra days for Australia Post to get your order to regional postcodes.
Can you deliver to my work address?
Yes, we’re happy to deliver to your work address. Just make sure your add your company name so you get it as quickly as possible.
I haven’t received my order, what now?
Get in touch with us by either replying to the Order Confirmation email we sent you or contact us at firstname.lastname@example.org .
However please check your shipment details at https://auspost.com.au/mypost/track/#/search before contacting us as this is the same information that we would use to assist you.
Change of mind returns
We do allow a change of mind return or exchange of unused towels, apart from the cost of return postage. You will be responsible for the cost and risk of returning goods.
Make an online return by following these easy steps:
- Email us at email@example.com to let us know.
- We’ll send you a simple returns form to complete.
- Return it to us via Australia Post – don’t worry, we’ll give you the details.
How long do I have to return my purchase?
The returns window is within 30 days of receiving your order.
How long will it take to process my refund?
We refund the amount owed using the method you originally used to make the purchase in the first place. So once your return is received you should receive your refund within 2 days.
Is there a warranty on my towel?
Absolutely. Our towels are warranted against manufacturing defects, loose stitching and discolouration for 12 months from purchase, fair wear and tear excepted. Should you have a claim just send us an email and we'll take it from there.
What if it’s been longer or I’ve used my towels?
Quality is one of our highest priorities so if our products don’t measure up we want to know.
If we don’t meet the requirements above and you are unhappy with your purchase, please get in touch and let's see what we can do for you.
We want happy customers.